Here's a list of the most Frequently Asked Questions about renting a villa through us. Take a quick look - you should find your question here. If not, please email our team on info@charianavillas.com and we'll have an answer for you as soon as possible.
1. Who is Charianavillas.Com?
2. How do I book a villa?
3. How is payment made?
4. What number should I use to call Charianavillas.Com?
5. Are the rates per person or for the entire villa?
6. Are the prices in Sterling or Cyprus pounds?
7. On which daysf do villa bookings usually commence?
8. What is the required length of stay?
9. Aren't villas more expensive than a hotel?
10. What is your deposit and cancellation policy?
11. Do mobile phones work in Cyprus?
12. Is Travel Insurance Required?
13. Are Visas Required?
14. Are Vaccinations Required?
15. Are there any currency restrictions?
16. Are the Safety Standards and Regulations the same as in the UK?
17. What about insects and pests?
18. What are the check in and check out times?
19. Do the villas with satellite TV, have English channels?
20. Is a car required?
21. Are your villa Star Ratings similar to those given to hotels?
22. What if I want to give you some feedback?
23. Do the villas have telephones or internet access?
24. Are towels and linen provided?
25. What is the electricity voltage?
26. How often is the villa cleaned?
Q: Who is Charianavillas.Com?
A: We are a family business based in Cyprus , specializing in renting quality villas in Cyprus to holiday makers, through the Internet. All of our villas and services are illustrated on this Internet website. This site provides a cost effective way of allowing guests to book directly and stay in quality, individual villas, at lower prices than if they were booking through a travel agent or tour operator.
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Q: How do I book a villa?
A: In 3 easy steps:
1.
Please be sure to read all the Terms & Conditions which you will need to read and accept, before continuing further. If there is anything which is not clear with the terms and conditions, we would be more than happy to clarify them. Once a booking has been made you are bind by the Terms & Conditions.
2.
Once these terms and conditions are agreed upon you can visit the 'Our Villas' page and choose which villa you prefer to book. Go to the link on the bottom of the page 'book this villa'. Fill in the form and hit send.
3.
Once we have checked for availability of the villa then we will email you or contact you with other mediums to confirm payment options. PLEASE BE AWARE THAT THE BOOKINGS ARE NOT CONFIRMED UNLESS WE CONTACT YOU.
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Q: How is payment made?
A: Payment can be made by cash, bank transfer to our bank account or VISA payment.
Q: What number should I use to call Charianavillas.Com?
A: We can be contacted by ringing our call centre on
00357 99 563 442
or alternatively e-mail the desk at: info@charianavillas.com.
Q: Are the rates per person or for the entire villa?
A: Our rates are for the entire villa on a weekly basis, for durations other than full weeks the daily rate will be one seventh (1/7) of the applicable weekly rate, subject to a minimum of 7 nights.
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Q: Are the prices in Sterling or Cyprus pounds?
A: All prices quoted are in Cyprus Pounds.
Q: On which days do villa bookings usually commence?
A: Villas have flexible changeover days, only being subject to availability, however at some periods stipulate a particular day. Please check with us.
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Q: What is the required length of stay?
A: Normally a minimum 7-night stay is required. Some periods may accept shorter stays, especially if it is close to your departure date or during the low season. In peak season, a premium may be required.
Q: Aren't villas more expensive than a hotel?
A: As you explore the Cyprus villas we represent you'll see that many villas are often much cheaper than prices of hotels of the same quality standard. Villa rentals offer more privacy, more comfort, and more freedom than hotel rooms. Your villa also comes with a fully equipped kitchen, making a Cyprus vacation rental an economical choice. When two or more people are traveling, a rental is usually considerably less expensive than staying in hotel rooms and eating all of your meals out. When you factor in all the benefits and amenities of a private villa, you'll quickly realize that villas offer superb value. (Remember to compare rates per room/ per night).
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Q: What is your deposit and cancellation policy?
A: For all of our villas, the following standard practices apply: A 30% deposit is required to hold a reservation. Reservations are not considered firm until the deposit, in cleared funds is received and our reservation confirmation has been issued. The balance of your payment is due 2 months prior to your arrival date. In the event of you canceling the booking, no refund is made . It is therefore strongly recommended that you take out Travel Insurance.
Q: Do mobile phones work in Cyprus?
A: Generally most GSM network mobile phones do work in Cyprus although at times reception can be erratic and some locations are unsuitable for mobile telephones (mountains), so we advise that you check with your airtime provider.
Q: Is Travel Insurance Required?
A: Yes, it is strongly recommended that you arrange comprehensive travel insurance to include accommodation cancellation. If you require assistance in this respect, please refer to our links page.
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Q: Are Visas Required?
A: Visas are not required for EC passport holders although a full passport valid for at least 3 months from your date of return is required. If you do not hold an EC Passport, or require any further Visa information, we recommend that you contact the Cyprus High Commission (00357 22 86 11 00), before you book your villa, to check whether a visa is required in your case.
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Q: Are Vaccinations Required?
A: No inoculations or vaccinations are compulsory for Cyprus residents, but the DHSS does recommend certain health precautions for travelers - see their leaflets SA40 and SA41 for details (obtainable from your local Dept. of Health office) or ask your doctor. Should you be taking any form of medication, take adequate supplies with you and carry them, as well as items like contact lenses, in your hand luggage only.
Q: Are there any currency restrictions?
A: The Cyprus Government allows you to bring in any amount or take out up to CY£500 in local currency without declaring this. We recommend you take most of your spending money in the form of traveller's cheques or VISA, although in the major tourist centres the banks should cash cheques written in conjunction with a Eurocheque card, and credit cards are widely accepted. You can also withdraw money from cash machines.
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Q: Are the Safety Standards and Regulations the same as in the UK?
A: The safety standards and regulations in operation in Cyprus may reach the same level as those we enjoy in the EU. The monitoring, enforcement and compliance with these local regulations is a matter for the authorities of that country and the foreign supplier of the services concerned. The general standards of safety and hygiene, fire precautions etc, will generally be the same as in the EU. Liability insurance requirements vary considerably from country to country, as does the responsibility placed on an organization by local law. Please therefore take all precautions to protect yourself and your family whilst on holiday.
Q: What about insects and pests?
A: The villas and village houses are often located in rural areas. Indeed, for many people, this is one of their great attractions. However, having open countryside nearby or a location within a working village, 'friendly locals' can include more than the village priest. Ants, lizards, wasps, spiders, field mice, snakes, field rats etc. are not uncommon in Cyprus (after all, they were there first!) although no more numerous than anywhere else in the Mediterranean . So, if you or any of your party are likely to be squeamish about a possible visit from local wildlife, we recommend you check with us as to the suitability and location of your chosen accommodation before you book. Mosquitoes can be an annoyance and so we recommend that you bring a suitable lotion and/or plug-in repellent.
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Q: What are the check in and check out times?
A: Access to villas and village houses will be after 12pm to allow for cleaning and have to be vacated by 11am on day of departure unless otherwise agreed by us in writing.
Q: Do the villas with satellite TV, have English channels?
A: Most satellite systems in Cyprus have over 100 channels however these are mainly a mixture of Greek and European channels. Usually there are just a few English channel like CNN News, Euro News, BBC World and sometimes a film is shown in the evenings in English. It is only those villas with a Sky satellite system that will have proper English channels. If this is of importance to you, please check with us before making a booking.
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Q: Is a car required?
A: We strongly recommend that guests reserve a car, as often villas can be far to walk to conveniences and in some locations public transport is limited. Full car hire details can be found on request.
Q: Are your villa Star Ratings similar to those given to hotels?
A: Our Star Ratings are based not only on the quality and facilities of the villa, but also the location, privacy and views. They are purely to give a guide to compare with our other villas and are not the same grading as used by hotels.
Q: What if I want to give you some feedback?
A: Then please do! We need your feedback to constantly improve our service and give us great new ideas on how to make your traveling lives easier. Get those fingers tapping and email us at info@charianavillas.com
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Q: Do the villas have telephones or internet access?
A: Yes all of our villas have the use of a telephone for telephone calls after special arrangement with us. Otherwise to make telephone calls you can either use local phone boxes, use your own mobile phone (see above) or purchase a pay as-you-go, card or mobile telephone from your local Cytanet Office. All our villas have internet access using a standard dial-up connection after special arrangement with us before hand. Please ask us for further details.
Q: Are towels and linen provided?
A:
Bed linen and bathroom towels are provided at all of our properties. We advise that you do not bring your own towels for pool/beach use as there are provided. The villas towels are only for use inside the property and are not to be used outdoors. Towels and linen are changed once a week unless otherwise stated.
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Q: What is the electricity voltage?
A:
The voltage is the same as in the EU - 240 volts, with 3-pin plug sockets.
Q: How often is the villa cleaned?
A: Unless otherwise stated, all of our properties are cleaned prior to arrival and then once a week.
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